E-mails are scheduled to be answered at 9 AM, Eastern Time, Monday through Saturday. Please send us a detailed message so that we can act upon your request. Please include your phone number so we can call if we have a problem.
Telephone is not the best way to reach us. Because of our size and the desire to keep costs down, our phones are only manned when someone is available. Also, while we have voice mail, we often cannot understand a message left for us. If you cannot E- mail and must phone, please leave us a detailed message so that we can act upon your request. Speak slowly and distinctly. Be sure to include your name and the name used to set up the account - please spell the names to insure we can understand them. Include your user id, city and state would also be helpful. Please leave your phone number so we can call you if we have a problem. We normally respond to calls by E-mail so please leave the email address to which we should respond. If you do not get a response within 36 hours, it is likely that we were not able to understand your message.
Be sure to include your name and the name used to set up the account. Include your user id, city and state. Also include your phone number so we can call if we have a problem. We normally respond by E-mail so please include the email address to which we should respond.
Important account information communicated through e-mail may be affected by any e-mail filtering "SPAM" software you have installed on your computer.
To ensure that you receive our e-mails, do one of the following: